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Accessing Your Proofs
Ordering Prints
Special Sport Photo Services
Image Processing and Customer Service
Accessing Your Proofs
How do I find my photograph once the event is available for
viewing?
You can access the photographs by choosing your event, entering your "Bib" number
and/or your name.
What if I forgot my "Bib" number?
Enter your full name directly below the area designed for the "Bib" number, style
exactly as you registered in the event. Example: Your name is Robert, but you registered
as Bob. If you need further assistance, please email info@sportphoto.com with the
event, event date and your name.
How long will it take for my event to appear on-line?
Events typically appear online within the 3 business days following an event. If
you have not found your event online, please email info@sportphoto.com with the
event, event date and your name.
I entered my "Bib" number into the website but there are no
individual proof(s) of me; and/or only a Start Photo?
We initially email all the participants with an active email address even though
we may not have identified a personal proof of them. We try to photograph 100% of
all the participants; however, sometimes we are unable to correctly identify all
the proof images. Participants are encouraged to look through the Lost & Found;
unidentified proofs are placed into defined categories.
I entered my "Bib" number but the proof(s) that appears are
not me?
Occasionally, we mistakenly identify a wrong "Bib" number; either because the number
appears to be another number (3, 5, 8); or possibly miss-keyed. Please try entering
a similar looking numbers; it may be filed under the wrong number, or look at one
of the categories in the "Lost & Found". HINT: If you remember a runner who finished
close or next to you, type in their "Bib" number or email info@sportphoto.com and
we will attempt to help you find proof(s) of you.
I was photographed in front of the "Banners", but I don’t see
that proof(s)?
We may not have been able to correctly identify you by your "Bib" number; if you
were photographed with a friend, check their "Bib" number, or check the "Lost &
Found" and select your category that may be appropriate to you.
Can I have my picture removed from your website?
We can remove your bib number from being queued, however, we can not physically remove any images. If you would like to have your bib number removed, please email info@sportphoto.com with the event, event date and your name.
Ordering Prints
Select "Click" your event, enter your "Bib"
number and/or full name. "Click" on
the thumbnail-size proof, select a photo product and quantity, for that particular
image, then add your selection to your shopping cart by clicking "Add to Basket"
at the bottom of the page.
I can’t enlarge my proof?
The reason that you cannot enlarge the proof is that the enlargement window, acts
as a Pop-Up window. The settings on your Internet Browser, Search Window attachment
(Ex. Google) and/or Security Software (Ex. Norton) may not be set to allow this
feature. We suggest that you lower your Internet Browser security to Medium and
disable any and all Pop-Up blocker(s). Additionally, you may need to disable your
Firewall. Alternative; If all else fails, select " Click" a proof, choose any print
package, "Add to Basket". After you have selected your print package and quantity,
on the top of the proof page, " Click" on the "Continue" button.
" Click" on the "Crop"
button, on the left side of the small thumbnail in order to view an enlarged proof.
The "Zoom & Crop" page will show you an enlarged image and how your print will
look with our standard machine cropping (see RED Box).
If you do not wish to order the
proof or print package to selected, simply " Click" on the "Remove" button.
Can I order two different photographs as part of a package?
No. To take advantage of the package pricing, each print within a package must be
of the same image.
How do I "Zoom & Crop" my proof?
After you have selected your print package and quantity, on the top of the proof
page, " Click" on the "Continue" button.
" Click" on the "Crop"
button, on the left side of the small thumbnail in order to view an enlarged proof.
The "Zoom & Crop" page will show you how your print will look with our standard
machine cropping (see RED Box). You can reduce this box "Zoom", by dragging in a corner with your curser
or move the box around the image "Crop", with your curser, " Click" in the middle
of the box, hold your mouse button. When you’re finished with your custom cropping,
make sure to "Save Cropping". Mac users, you may not be able crop using a Safari
browser.
I tried adding photographs to my cart, but haven’t had any success.
What’s going wrong?
To order through the web site, you must have cookies enabled which will permit you
to use the shopping cart feature. To enable this feature in Internet Explorer, visit
Tools/Internet Options/Security Settings and check the "Enable Cookies.
Cookies are bits of electronic information that a web site can use to help make
shopping online easier and to tailor and keep records of your visits to the site.
We do not store personally identifiable information in your cookie. The use of cookies
is standard on the Internet and many websites use them. Cookies save you time by
tracking your order information so that you do not have to re-enter certain information
upon every visit. We do not use cookies to retrieve personal information about you
from your computer unless you knowingly provided such information. As a consumer,
you do have choices with respect to cookies. By modifying your browser preferences,
you have the choice to accept all cookies, to be notified when a cookie is set,
or to reject all cookies. However, doing so may limit your ability to fully utilize
this site.
I tried checking out, but haven’t had any success. What’s going
wrong?
You may not have enough browser memory to advance to the next page "Cache". To correct
this issue; in Internet Explorer, visit Tools/Internet Options/Temporary Internet
File and click the delete files. These files are all the websites and pages that
your browser has visited over a period of time, exhausting your browser memory.
What is the metric conversion for the photos sizes?
4x6 inches = 10x15 cm, 5x7 inches = 13x18 cm, 8x10 inches = 20x25 cm, 12x18 inches
= 30x45 cm
Can I combine orders from multiple runners?
Yes, order for your initial runner, "Click" on the link at the top of the page:
You can change the BIB Number .
Can I combine orders from multiple events?
No, each event is accounted and processed on a separate basis.
When should I receive my Order?
Orders received before 2:00PM C.S.T."print(s)" typically are printed and shipped within 72 hours, after 2:00PM C.S.T. your "print(s)" add an additional 24 hours. Plaque orders assembled and shipped within five business days.
My prints have not arrived, what should I do?
Please email info@sportphoto.com with the event, event date, your name and your
"Customer ID", which you should have received in a receipt email shortly after placing
your order.
What if my proof is too dark or too light?
The sample image on this order form has not been color corrected; however, final
prints will be lightened or darkened appropriately.
How can I purchase a digital image of my proof?
Digital image packages are available in the product section.
Display your photos with folders! The folders are black and are great for shipping
your photos to family and friends.
Preserve your precious photos for a lifetime. Lamination is a transparent plastic
coating that adds a glossy finish to your photos and resists water, solvents, grease,
and fingerprints.
Special Sport Photo Services
How do I download my "Race Certificate"?
Select " Click" your event, enter your "Bib" number and/or full name. " Click" on
the "Race Certificate" tab at the top of the page, "Download Certificate". Your
certificate will launch in a new browser window, this may take a few minutes, be
patient. In order to view your "Race Certificate" you must have a copy of Acrobat
Reader. A web link is available to download a FREE copy of Acrobat Reader.
When I try to launch the "Race Certificate" nothing happens?
Your certificate will launch in a new browser window, this may take a few minutes,
be patient. In order to view your "Race Certificate" you must have a copy of Acrobat.
A web link is available to download a FREE copy of Acrobat Reader.
When I launch the "Race Certificate" my name and/or my finish
time does not appear?
The data that we received from the event committee may have omitted information,
or if your event was not "Officially Timed" your certificate will not have that
data. Please email info@sportphoto.com with the event, event date, your name, bib
number and finishing time.
Image Processing and Customer Service
Will the photo I receive have similar quality to the one I see
in the proof on the screen or in my mailer?
The proofs you see online and in the mail order forms are lower quality and resolution
than the actual images from which enlargements are printed. This technology allows
visitors to the web site to view images which load up quickly, even over slow Internet
connections, while still allowing our customers to receive top-quality prints.
How will the photograph be cropped for enlargements?
As photographs are enlarged, the height/width ratio changes, so the print you receive
may require cropping from the pictures' edges. To ensure to receive your desired
results, we strongly suggest that you "Crop" your image yourself with our "Zoom
& Crop" function.
What type of process is used to print the photos?
All images are printed professionally on the highest-quality photo paper.
Is my credit card safe to submit online? Is your website secure?
When our registration/order form asks users to enter sensitive information (such
as a credit card number), that information is encrypted and is protected with the
best encryption software in the industry - SSL.
How do I obtain permission to use photos for editorial or advertising
purposes?
All images are copyright protected. You should contact Sport Photo requesting permission
to use the photos.
Can I make copies of my prints or the images online?
Sport Photo owns the copyrights of the photographs on this site. Except as otherwise
required by applicable law, you may not reproduce, distribute, modify, retransmit,
or publish any copyrighted material without the express written consent of the copyright
owner, including, without limitation, print or electronic reproduction, publication
or any display of photography.
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